{"id":968,"date":"2026-02-22T17:24:26","date_gmt":"2026-02-22T22:24:26","guid":{"rendered":"https:\/\/www.grupoc4.co\/faq\/"},"modified":"2026-05-03T16:52:36","modified_gmt":"2026-05-03T21:52:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.grupoc4.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"968\" class=\"elementor elementor-968 elementor-25\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa11b66 e-con-full e-flex e-con e-parent\" data-id=\"aa11b66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-436046f elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"436046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\tListo. Aqu\u00ed est\u00e1 exactamente igual, sin cambios estructurales ni mejoras, \u00fanicamente traducida al ingl\u00e9s:\n\n<style>\n.c4fq{\n  --c4-navy:#003D6D;--c4-blue:#006699;--c4-cyan:#0086C0;--c4-cyan-br:#00A3E0;\n  --c4-glow:rgba(0,163,224,0.35);--c4-dark:#010D1A;--c4-ice:#F0F7FB;--c4-mint:#00D4A1;\n  --tx-pri:#0C1929;--tx-body:#3A4D63;--tx-muted:#7A8FA3;\n  --bdr:#E0EAF1;--bdr-f:#EDF2F7;\n  --fn-d:'Sora',sans-serif;--fn-b:'Instrument Sans',sans-serif;\n  --ease:cubic-bezier(0.16,1,0.3,1);\n  --r-sm:8px;--r-md:14px;--r-lg:22px;--r-xl:32px;--r-2xl:40px;\n  font-family:var(--fn-b);color:var(--tx-body);line-height:1.6;\n}\n.c4fq *,.c4fq *::before,.c4fq *::after{box-sizing:border-box;margin:0;padding:0}\n.c4fq a{text-decoration:none;color:inherit}\n.c4fq .container{max-width:1200px;margin:0 auto;padding:0 28px}\n.c4fq .breadcrumbs{padding:20px 0;font-size:.78rem;color:var(--tx-muted)}\n.c4fq .breadcrumbs a{color:var(--tx-muted);transition:color .3s}\n.c4fq .breadcrumbs 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.page-hero::before{content:'';position:absolute;inset:0;background:linear-gradient(135deg,var(--c4-ice) 0%,#fff 50%,rgba(0,134,192,0.03) 100%)}\n.c4fq .page-hero .container{position:relative;z-index:1}\n.c4fq .page-hero h1{font-family:var(--fn-d);font-size:clamp(1.6rem,4vw,2.4rem);font-weight:800;color:var(--c4-navy);line-height:1.15;letter-spacing:-0.03em;margin-bottom:14px}\n.c4fq .page-hero h1 span{color:var(--c4-cyan)}\n.c4fq .page-hero p{font-size:0.95rem;line-height:1.7;max-width:680px;color:var(--tx-body)}\n.c4fq .section{padding:60px 0}\n.c4fq .section h2,.c4fq .section-alt h2{font-family:var(--fn-d);font-size:clamp(1.3rem,3vw,1.8rem);font-weight:800;color:var(--c4-navy);letter-spacing:-0.02em;margin-bottom:16px}\n.c4fq .section .lead,.c4fq .section-alt .lead{font-size:0.9rem;line-height:1.7;max-width:700px;margin-bottom:32px}\n.c4fq .section-alt{padding:60px 0;background:var(--c4-ice)}\n.c4fq .faq-list{max-width:800px;margin:0 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h2{font-family:var(--fn-d);font-size:clamp(1.3rem,3vw,1.7rem);font-weight:800;color:#fff;margin-bottom:10px}\n.c4fq .cta-band p{color:rgba(255,255,255,0.7);font-size:0.9rem;margin-bottom:24px}\n<\/style>\n\n<div class=\"c4fq\">\n\n<div class=\"breadcrumbs\"><div class=\"container\"><a href=\"\/\">Home<\/a><span class=\"sep\">\u203a<\/span><span>Frequently Asked Questions<\/span><\/div><\/div>\n\n<section class=\"page-hero\">\n<div class=\"container\">\n  <div class=\"sec-label\"><div class=\"sec-dot\"><\/div><span class=\"label\">Help Center<\/span><\/div>\n  <h1>Frequently <span>asked questions<\/span><\/h1>\n  <p>Find answers to the most common questions about our equipment, manufacturing processes, standards, and services.<\/p>\n<\/div>\n<\/section>\n\n<section class=\"section\"><div class=\"container\">\n<div class=\"faq-list\">\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>What is a fume hood and what is it used for?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">A fume hood is a containment device designed to protect the operator from vapors, gases, and particles generated during laboratory procedures. It works by creating airflow that captures hazardous substances and exhausts them through a filtration system or ductwork to the outside.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>What is the difference between a biosafety cabinet and a laminar flow cabinet?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">A biosafety cabinet protects the operator, the product, and the environment from hazardous biological agents using HEPA filters and directional airflow. A laminar flow cabinet only protects the product or sample using unidirectional HEPA-filtered airflow, without protecting the operator from what is handled inside.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>Do C4 equipment comply with international standards?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">Yes, all our equipment is designed and manufactured in compliance with the most demanding international standards: NSF\/ANSI 49, EN 12469, ASHRAE 110, EN 14175, ISO 14644, among others. We provide IQ\/OQ qualification documentation as required.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>Does C4 manufacture custom equipment?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">Yes, one of our main strengths is custom design. Each piece of equipment can be manufactured according to the dimensions, materials, electrical configurations, and regulatory requirements specific to your project.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>How long does it take to manufacture equipment?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">Manufacturing time depends on the type and complexity of the equipment. For standard units, the typical lead time is 4 to 8 weeks. For special projects or complex HVAC systems, it may range from 8 to 16 weeks. A detailed schedule is provided with your quotation.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>Does C4 provide installation services?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">Yes, we have a specialized technical team for installation, commissioning, calibration, and validation of all our equipment. We offer installation services across Colombia and Latin America.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>What type of maintenance do the equipment require?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">Our equipment requires periodic preventive maintenance, including filter replacement, airflow verification, filter integrity testing, and control calibration. We offer annual maintenance contracts.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>What is C4's geographic reach?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">We have a manufacturing plant in Yumbo, Colombia, and authorized distributors in Mexico, El Salvador, Costa Rica, Panama, Venezuela, Ecuador, Peru, Bolivia, Chile, Paraguay, and the United States, among others.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>How can I request a quotation?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">You can contact us through our <a href=\"\/contacto\/\" style=\"color:var(--c4-cyan)\">contact form<\/a>, email us, or call us directly. Our engineering team will provide technical guidance at no cost and a detailed proposal for your project.<\/div><\/div>\n\n  <div class=\"faq-item\"><div class=\"faq-q\" onclick=\"this.parentElement.classList.toggle('open')\"><span>Does C4 offer financing or leasing?<\/span><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"faq-a\">We work with different payment structures and can tailor proposals according to your project needs. Contact us to discuss available options for your specific case.<\/div><\/div>\n\n<\/div>\n<\/div><\/section>\n\n<section class=\"section-alt\"><div class=\"container\" style=\"text-align:center\">\n  <h2>Didn\u2019t find what you were looking for?<\/h2>\n  <p class=\"lead\" style=\"margin:0 auto 24px\">Our technical team is available to answer any specific questions about your project.<\/p>\n  <a href=\"\/contacto\/\" class=\"btn btn-glow\">Contact an engineer \u2192<\/a>\n<\/div><\/section>\n\n<section class=\"cta-band\"><div class=\"container\">\n  <h2>Need technical advice for your project?<\/h2>\n  <p>Our engineering team is ready to help you find the ideal solution.<\/p>\n  <a href=\"\/contacto\/\" class=\"btn btn-glow\">Talk to an engineer \u2192<\/a>\n<\/div><\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Listo. Aqu\u00ed est\u00e1 exactamente igual, sin cambios estructurales ni mejoras, \u00fanicamente traducida al ingl\u00e9s: Home\u203aFrequently Asked Questions Help Center Frequently asked questions Find answers to the most common questions about our equipment, manufacturing processes, standards, and services. What is a fume hood and what is it used for?A fume hood is a containment device designed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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